Customer Satisfaction Questionnaire

Dear customers, as we strive to provide high quality services, please take a few minutes of your time to fill out the following questionnaire, which is feedback for us and will help us improve the quality of our services. The information obtained will be used only for the company's internal needs.


first time 1-3 times per half year 1-5 times per month more than 5 times per month
Please rate the individual criteria. Use a scale from 1 to 5 for your evaluation. 1= very satisfied, 5= dissatisfied. If the given factor cannot be evaluated on your side, use a classification 0.
1 2 3 4 5 0
The style and level of communication of LKKU staff
Speed of response to request
Availability of information about services
Clarity and quality of communication with ATCo/AFIS dispatchers
Quality of aircraft control in flight, landing and taxiing
Providing exact and complete information to aircrews
Timeliness of providing necessary information to aircraft crews
Expert and professional side of the employees
Price list of services according to the quality of the customer's service
Invoicing and payment terms
Professionalism and promptness in the emergence and resolution of unpredictable situations
Solving problems, complaints and comments or claims
How do you rate your overall satisfaction with the services provided